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Application Managed Services

Keep your business-critical applications healthy. 24x7 monitoring, proactive maintenance, release management and support - delivered to defined SLAs by the teams who build systems like yours.

About this service

Your applications, looked after like our own.

Applications drift. Patches are skipped, documentation goes stale, incidents are fixed without addressing the cause - until the system you depend on becomes the risk. We stop that cycle.

We take ownership of the day-to-day running: monitoring, patching, releases, user support and performance. Because we also build and modernise the software we manage, our fixes fix the root cause, not just the symptom.

  • 24x7 monitoring and incident response with agreed SLAs
  • Patch, release and configuration management done properly
  • Root-cause fixes, not band-aids and workarounds
  • Quarterly health reviews and continuous improvement

Always on, always current

The pillars of a healthy application estate:

24x7Monitoring & response
SLAAgreed, measured uptime
ProPrevention over firefighting
  • " Proactive maintenance stops issues early
  • " Defined escalation for every priority
  • " Transparent, measured and reported
Features & capabilities

What we take care of

Eight capabilities that keep applications healthy, secure and current.

24x7 Monitoring

Proactive monitoring of availability, performance and health around the clock.

Incident & Problem Management

Fast restoration plus root-cause analysis so issues don't come back.

Release & Patch Management

Scheduled, tested releases that keep applications current and secure.

Security & Compliance

Hardening, vulnerability management and audit-ready change records.

Performance Optimisation

Identify and remove bottlenecks before users ever notice them.

Reporting & SLAs

Clear monthly reports on uptime, incidents, releases and performance.

User Support Desk

A named support channel for your people, with response times that match severity.

Continuous Improvement

Quarterly roadmaps that turn maintenance spend into real product gains.

Business benefits

What managed services change for your organisation

Real uptime

Agreed availability targets met, with reports to prove it every month.

Lower total cost

Predictable monthly cost replaces the hidden price of firefighting.

Faster fixes

Root-cause resolution means problems are fixed properly, first time.

Focus on core business

Your team builds your product; we keep the platforms it runs on healthy.

Reduced risk

Patches applied, access reviewed and changes documented - audit ready.

Visible performance

Monthly scorecards show exactly what was done and what it saved.

Our process

From handover to improvement in four steps

01

Onboarding & Baseline

We document the estate, agree SLAs and establish a baseline of health.

02

Stabilise

Clear the backlog of patches, incidents and known issues systematically.

03

Optimise

Performance tuning, security hardening and smarter release cycles.

04

Innovate

Continuous improvement roadmaps that move from maintenance to advantage.

Why choose us

The managed services team that also builds software

We built apps like yours

Our support team are engineers who understand systems inside out - not a phone tree.

ISO-aligned processes

Change management, incident handling and security aligned to ISO 27001.

Flexible SLAs

Support models that match your reality - from business hours to 24x7.

Proactive culture

We find the next incident before it happens, and prevent it.

Handover done right

  • " Full documentation before we take over
  • " Knowledge transfer from your team and vendors
  • " SLAs measured and reported monthly
  • " No lock-in - your exit plan is in writing

Ready to hand over the running of your applications?

Tell us what you're managing today - we'll show you what it looks like when it's done properly.

Book a Review
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Explore what else we do

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Migrate and run your estate on infrastructure we manage to SLA.

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Software Development

Modernise or extend the applications we already manage for you.

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Quality Engineering

Keep releases safe with automated testing built into your delivery.

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